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Switching Jira Accounts

Team Visor
  • Updated
 
Please note that the steps that take place in Jira must be completed before the steps that take place in Visor in order to effectively switch your Jira instances in your workspace.

How to Switch Your Jira Account in Visor

Each Visor workspace can only connect to one Jira instance at a time. To switch instances, you’ll need to first disconnect the old instance from Jira. Then, you can reconnect the new instance.

Steps in Jira

1. Go to the Jira account you would like to disconnect

2. If you’re not in the correct account, navigate to your profile by clicking the initials in the top right corner

3. Click on Connected apps in the top menu bar

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4. Find the Visor Connector field and click “Remove access

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Steps in Visor

1. Be sure you’ve disconnected Visor from the old instance in the steps above

2. In the top menu bar of your Visor workbook, click “Connections”

3. Select Jira from the menu and navigate to Advanced Settings in the toggle menu

4. In the Connections Management box, select “Remove Connection”.

This step is optional, as the existing connections in workbooks will stop working after the disconnection above. You’ll need to create brand new connections after the new integration has been set up to the correct Jira instance.
 
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5. In a private browser window (or after clearing cache and cookies), log into Visor again.

6. From the workspace, click on your profile.

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7. From the left menu, click “Integrations” and then “Reauthorize Connected App”

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✨COMING SOON ✨ We are updating our workspace integration management page to be a better user experience. So while the image and instructions above are current, when the page is updated it will look like this 👇
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8. You will be brought to the Jira authorization screen. Because you are in a private browser window, you may need to log into your preferred Jira instance again. From there, you can authorize connection to Visor.

Make sure that the URL displayed in your Jira authorization instance reflects the Jira instance you would like to see connected to Visor.
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And you’re all set! 🎉

If you have any issues or questions (or you just want some company), feel free to click that chat button in the bottom right of your screen. A real-life human will respond to any inquiries you may have.

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